Do I need any special equipment or software?
Absolutely no additional equipment or software is required. If you will only
be diverting calls from one line to us, the only addition to your existing telephone
service is to call your provider to ask them to enable a call divert service
on your line although most people find that they already have this facility.
If you are diverting calls from a telephone system or office network, diverting
calls will simply involve a minor change to your programming to tell your system
what number to divert to.
Where are my calls answered?
All calls are answered at our premises in Edinburgh by our team of experienced
and professional operators. We never outsource any of our service and never
use any overseas facility.
How will my calls be answered?
The short answer is “however you want them answered”. Every call
is answered in your company name or with the greeting script you request. It
can be a general greeting or reflect a specific campaign or anything else you
require and, like all elements of your service, it can be changed at any time.
Can I divert my mobile to my dedicated line?
Yes you can, but remember that your mobile operator may charge you to do this.
Can you put calls through to me?
Yes we can, although we do need to make a small additional charge for this service
as we incur the cost of the transferred call.
Can I choose which calls to divert to you?
Yes, if you divert your calls to us it is just a case of dialing a few keystrokes
into your phone to turn the divert on or off.
How do I set up call divert?
Call divert is easy to set up and use. Just call your telephone provider (BT,
NTL etc.) and ask them to enable the service on your line. They will be able
to tell you how to operate the service but it is just a simple case of entering
a few keystrokes into your phone.
Do I need to notify you each time I divert?
No, you don’t. Our systems are always ready and waiting for any calls
to come in for you.
I only want my calls answered by certain people - is that possible?
Unfortunately not. All our operators are familiar with all our clients, this
is how we are able to offer our service at such excellent value for money.
What hours is Connect open?
Our normal office hours are 07:30hrs – 18:30hrs, Monday to Friday. Outside
of these hours, we operate an individual, personalised voicemail service for
all of our customers.
How long does the set-up process take?
Your service can be set up in as little as two hours!
What if more that one person calls me at a time?
Our systems are capable of handling up to 20 simultaneous calls for each customer
and additional capacity can be build in so high call volumes are only likely
to present a problem on rare occasions for the very largest services.
Do you hold a log of my past messages?
Yes – All of your calls from the previous six months are available to
our operators and can be accessed anytime you call.
connect